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We have the latest information on 185,320 businesses that utilize Zendesk. These companies are primarily located in the United States, Canada, and the United Kingdom, with a strong presence in the computer software, IT services, and healthcare industries. Businesses typically adopt Zendesk with 10 to 50 employees and annual revenues ranging from $1 million to $10 million. Our records on Zendesk usage date back 9 years and 7 months.
If you’re exploring businesses that use Zendesk, you might also be interested in checking out companies using Freshdesk and Salesforce Service Cloud.
Zendesk is a platform for customer service and engagement that allows businesses to effectively manage and enhance support interactions across multiple channels, including email, chat, phone, and social media. Founded in 2007, Zendesk is designed to improve customer experiences by providing tools for ticketing systems, knowledge management, and self-service portals. The platform’s features cater to businesses of all sizes, helping them scale their support services while maintaining high-quality customer interactions.
Zendesk is a key player in SaaS-based customer service, offering easy-to-implement and customized solutions. Its AI-powered automation, analytics tools, and CRM integrations allow businesses to reduce response times and boost overall customer satisfaction.
Businesses in the technology, computer software, e-commerce, healthcare, finance, and SaaS industries widely use Zendesk. The platform appeals to customer service teams, IT support departments, and sales teams looking to streamline operations and improve customer interactions. From small startups to large enterprises, Zendesk’s multichannel support capabilities make it a preferred choice for organizations aiming to provide seamless, responsive customer support.
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Slack Technologies | slack.com | USA | $900M | 2,000 |
| Shopify | shopify.com | Canada | $5B | 10,000 |
| Airbnb | airbnb.com | USA | $8.4B | 6,000 |
| Atlassian | atlassian.com | Australia | $1.6B | 7,000 |
| Freshworks | freshworks.com | USA | $270M | 2,500 |
As of 2024, Zendesk holds a market share of 4.1% in the global customer support software landscape, making it one of the top platforms in the SaaS industry. With over 185,000 businesses utilizing its services, Zendesk continues to expand its presence in the North American, European, and Asia-Pacific markets. Significant sectors, including technology, finance, and healthcare, rely on Zendesk to manage high volumes of support tickets, provide real-time customer interaction, and streamline support operations.
Zendesk’s main competitors include Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, and Zoho Desk. While they all provide thorough support solutions, Zendesk is unique due to its numerous integrations, multichannel functionality, and ease of use.
Among the 185,320 companies using Zendesk, 35% operate in the technology and computer software sectors, where customer support and IT service management are critical. The healthcare industry accounts for 18% of users, reflecting the growing need for streamlined patient support and service management. The e-commerce sector represents 15% of Zendesk users, with companies using it to provide real-time, multichannel support for their online customers. Additionally, 12% of businesses come from the finance and SaaS sectors, further emphasizing the platform’s versatility across various industries.
Geographically, 58% of companies using Zendesk are based in the United States, showcasing its dominance in the North American market. 14% of users are in Canada and 12% in the United Kingdom, highlighting its widespread adoption in English-speaking countries. The remaining 16% are distributed across Europe, Asia-Pacific, and other regions, as Zendesk continues to grow globally in industries requiring robust, scalable customer service platforms.
The employee size breakdown of companies using Zendesk shows that 65% are small to mid-sized businesses with 10 to 200 employees, reflecting Zendesk’s popularity among organizations looking to scale their customer support operations. However, 22% of companies using Zendesk have over 500 employees, indicating its scalability for managing complex support needs in larger enterprises.
An analysis of companies using Zendesk reveals that 40% of businesses fall within the $1M—$10M revenue range, underlining its strong adoption by mid-market companies. Additionally, larger enterprises with annual revenues exceeding $100M leverage Zendesk’s comprehensive features to deliver personalized and efficient customer service.
In conclusion, Zendesk has established itself as a leader in the customer support software market, with over 185,320 businesses using its platform to provide high-quality, multichannel customer service. Its scalability, customization options, and ease of use have made Zendesk a trusted solution for businesses of all sizes, particularly in the technology, healthcare, and finance sectors. As more companies focus on enhancing customer experience, Zendesk is poised to remain a dominant player worldwide in the customer support and service industry.
Richard Charles is a seasoned expert in technology-driven marketing, with a focus on crafting data-centric strategies for tech businesses. With a background in sales and business intelligence, Richard specializes in helping companies harness the power of targeted tech users lists to fuel their marketing efforts. His deep understanding of tech markets allows him to provide actionable insights that help businesses connect with the right audience. When he’s not analyzing data, Richard enjoys exploring emerging technologies and how they shape the future of marketing.
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